RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi•Millville, NJ

7d•$19 - $23•Onsite

About The Position

The Retail Production Manager oversees and leads the back production area, achieving production and sales goals. The role directs daily production, leads the team, and drives retail business results. It is part of the Retail Team and involves leading Retail Merchandise Processors, maintaining customer-service standards, and building customer loyalty to the Goodwill brand. The manager executes the retail operations plan, monitors product levels and production data, supports cost-effective product generation, and helps meet profit, revenue, production, and sales targets. The role also supports day-to-day store operations, including employee and customer needs and store opening and closing. The manager works with the Store Manager and other Goodwill divisions, makes operational decisions within the assigned work area, and ensures compliance with safety, loss-prevention, and other policies. The position is full-time at the Millville Store in Millville, New Jersey. The stated hourly salary range is $19.32–$23.44. The schedule must be flexible on short notice and may include nights, weekends, and occasionally long hours.

Requirements

High school diploma or GED equivalent.
Two years of work experience in retail management; thrift experience preferred.
One year of customer service or public-contact experience.
Proficiency in Microsoft Office Suite.
Ability to communicate and understand verbal and written instructions in English.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Valid driver’s license in good standing.
Ability to lead effectively in a demanding, fast-paced team environment and motivate others.
Ability to collaborate and communicate effectively, including strong active listening.
Self-motivation, initiative, decisiveness, a solution-oriented approach, strong work ethic, and attention to detail.
Influencing and negotiation skills.
Ability to make sound and timely business decisions and apply business and financial reasoning, including understanding profit and loss and operating factors.
Ability to acquire, develop, and retain high-performing talent.
Ability to value and respect diversity, demonstrate honesty and integrity, and be reliable and enthusiastic.
Ability to perform work accurately and thoroughly.
Ability to be flexible and assist other store areas when needed.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Retail management experience in the thrift sector.

Responsibilities

Follow Goodwill policies and safety procedures, and maintain professional etiquette.
Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly profit, revenue, production, and growth goals.
Oversee daily production and lead Retail Merchandise Processors.
Maintain day-to-day store operations, including addressing employee and customer needs and opening and closing the store.
Coordinate with the Store Manager to analyze and develop innovative, cost-effective product generation.
Monitor product levels daily to meet sales budget targets.
Identify where donations originate from during processing.
Make decisions relating to day-to-day retail operations within the defined work area.
Record production data daily.
Ensure compliance with Loss Prevention and Safety policies and procedures, and address changes needed to meet statutory requirements and minimize risk.
Interview and hire employees, identify top talent, and manage and review subordinates’ performance and progress.
Coordinate with various Goodwill divisions.
Maintain a clean and neat personal appearance and wear the company-issued uniform.
Maintain regular attendance and perform other essential duties as assigned.