RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi•Ewing Township, NJ

7d•$19 - $23•Onsite

About The Position

The Retail Production Manager oversees and leads the back production area, achieving production and sales goals. As a member of the Retail Team, the manager directs daily production, leads the team, and drives retail business results. The role includes building, leading, and retaining motivated, high-performing Retail Merchandise Processors, while maintaining excellent customer service and strengthening customer loyalty to the Goodwill brand through respectful, dignified service. The manager executes the retail operations plan, oversees day-to-day store operations, and coordinates with the Store Manager on cost-effective product generation and product levels. The role also involves managing employees and customer needs, opening and closing the store, monitoring performance against sales and production targets, and ensuring compliance with Goodwill policies, safety procedures, and Loss Prevention requirements. The position requires a flexible schedule, including nights and weekends, and may involve occasionally long hours.

Requirements

High school diploma or GED equivalent.
Two years of work experience in retail management, preferably in thrift retail.
One year of customer service or public contact experience.
Proficiency in Microsoft Office Suite.
Ability to communicate and understand verbal and written instructions in English.
Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Valid driver's license in good standing.
Ability to lead and motivate others in a demanding, fast-paced team environment.
Ability to collaborate, communicate effectively, listen actively, and build cooperation across organizational functions.
Ability to take initiative, work independently, and make sound and timely decisions.
Strong work ethic, attention to detail, accuracy, reliability, integrity, and enthusiasm.
Ability to apply business and financial reasoning, including understanding profit and loss and operating factors such as volume and price.
Ability to acquire and retain talent and to interact sensitively with others while respecting diversity.
Corrected vision within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow Goodwill policies and safety procedures and maintain professional etiquette.
Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly profit, revenue, and production goals.
Oversee day-to-day store operations, including employee and customer needs and opening and closing the store.
Coordinate with the Store Manager to develop innovative, cost-effective product generation.
Monitor product levels daily to meet sales budget targets.
Identify where donations originate from during processing.
Make decisions about day-to-day retail operations within the defined work area.
Record production data daily.
Ensure compliance with Loss Prevention, safety, and other policies and procedures, and support changes needed to meet statutory requirements and reduce risk.
Interview, hire, identify top talent, and manage and review subordinate performance and progress.
Coordinate with various Goodwill divisions.
Maintain a clean and neat personal appearance and wear the company-issued uniform.
Maintain regular attendance and perform other essential duties as assigned.
Assist other areas of the store when needed.