RETAIL PRODUCTION MANAGER

Goodwill Industries of Southern New Jersey and Phi • Hamilton Township, NJ

6d • $19 - $23 • Onsite

About The Position

The Retail Production Manager oversees and leads the back production area, drives production and sales goals, and directs daily production and team activities at a Goodwill retail store. The role leads Retail Merchandise Processors and is responsible for building and retaining a motivated, high-performing team. It maintains excellent customer service and represents the Goodwill brand with respect and dignity.

The Production Manager executes the retail operations plan, monitors product levels and production data, and works with the Store Manager to develop cost-effective product generation and meet sales and financial targets. The role also supports day-to-day store operations, including employee and customer needs and opening and closing the store. It ensures compliance with Goodwill policies, safety procedures, and Loss Prevention requirements, and coordinates with other Goodwill divisions.

Requirements

• High school diploma or GED equivalent.
• Two years of work experience in retail management, preferably in thrift.
• One year of customer service or public-contact experience.
• Proficiency in Microsoft Office Suite.
• Ability to communicate and understand verbal and written instructions in English.
• Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Valid driver's license in good standing.
• Ability to lead effectively in a demanding, fast-paced team environment and motivate others.
• Ability to collaborate and communicate effectively, including active listening and adapting communication to the situation and audience.
• Ability to take initiative, work independently, and demonstrate a strong work ethic and attention to detail.
• Ability to make sound and timely decisions and apply business and financial reasoning, including understanding profit and loss and operating factors.
• Ability to attract, hire, develop, promote, and retain high-performing employees.
• Ability to interact sensitively with others, respect diversity, and recognize team members' contributions.
• Honesty, integrity, reliability, enthusiasm, accuracy, and strong customer-service orientation.

Responsibilities

• Follow Goodwill policies and safety procedures and maintain professional etiquette.
• Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly profit, revenue, production, and growth goals.
• Manage day-to-day retail operations, including employee and customer needs and opening and closing the store.
• Coordinate with the Store Manager to analyze and develop innovative, cost-effective product generation.
• Monitor product levels daily to meet sales budget targets.
• Identify where donations originate when processing.
• Make decisions concerning day-to-day retail operations within the defined work area.
• Record production data daily.
• Ensure compliance with policies and procedures relating to Loss Prevention and safety, and address changes needed to meet statutory requirements and reduce risk.
• Interview and hire employees, identify top talent, and manage and review subordinate performance and progress.
• Coordinate with various Goodwill divisions.
• Maintain a clean and neat personal appearance and wear the company-issued uniform.
• Maintain regular attendance and perform other essential duties as assigned.
• Assist other store areas when needed.

Benefits

• Full-time employees, after the new-hire waiting period, are eligible for medical, prescription, dental, vision, life, accidental death and dismemberment, short-term disability, long-term disability, PTO and holidays, discounts, credit union, voluntary benefits, and Mylo.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED