Roark Retail Assistant Store Manager- Boulder
About The Position
Roark is seeking an Assistant Store Manager to partner with and support the Store Manager across the store’s business operations. The role helps manage the guest experience, operations, customer flow, staff, and floor inventory, while leading the floor team in delivering welcoming, helpful, innovative customer service. The Assistant Store Manager is expected to lead by example, solve problems creatively, demonstrate an entrepreneurial mindset, and hold themselves and the team accountable for a successful store environment. The position supports sales and financial performance, store operations, visual merchandising, product expertise, and POS procedures. It also partners with the Store Manager on team supervision, hiring, training, scheduling, coaching, and career development. The role collaborates on store events and local partnerships and contributes to improving the sales and customer-service approach. Compensation is hourly, listed at $24.00–$27.00 based on experience, with benefits and bonus program eligibility.
Responsibilities
- Assist the Store Manager in growing revenue through sales, a premium guest experience, employee relations, and operations aligned with Roark culture and retail operating principles.
- Support the Store Manager in meeting or exceeding the financial plan, including revenue, payroll budget, and overall store P&L.
- Manage and execute product flow, restocking, back-of-house operations, supply needs, and daily store maintenance as directed by the Store Manager.
- Uphold visual merchandising directives and maintain visual standards and brand image.
- Develop expertise in Roark products, understand customer needs, share product knowledge, and guide customers to suitable products.
- Oversee cashwrap and POS procedures, including accurate till reconciliation and processing returns, exchanges, gift cards, and discounts.
- Partner with the Store Manager in supervising the team, including recruiting, hiring, training, and career development.
- Support the Typical Week structure and facilitate daily scheduling and zoning.
- Motivate and inspire staff on the sales floor and lead by example.
- Maintain a credible, confident leadership presence.
- Share product and customer-care knowledge, and coach and provide feedback on product and selling techniques.
- Assist with staff performance check-ins according to the corporate calendar.
- Develop talent through training and mentoring.
- Collaborate on and promote store events, and attend them unless otherwise approved by the manager.
- Help identify local collaboration opportunities with relevant brands, artists, musicians, and athletes.
- Assist the Store Manager in leading the sales team to deliver excellent customer service and build customer loyalty and community.
- Contribute ongoing practical and process improvements to the sales and customer-service approach.
- Help create a distinctive and interesting retail store that reflects Roark’s identity.
Benefits
- Employee discount to Archipelago brands (OluKai, Roark, and Melin)
- Yearly product from Archipelago brands
- Blue Shield medical insurance
- Dental insurance
- Vision insurance
- Bonus program eligibility
- Company-paid life insurance
- Paid time off accrued annually
- 401(k) with employer match in accordance with plan guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
