Retail Store - Sales Associate (Boulder, CO)

Avocado Green Brands•Boulder, CO

3d•$19 - $22•Onsite

About The Position

Avocado is hiring a full-time, hourly, non-exempt Retail Brand Experience Associate to work on-site at its Boulder, Colorado location. The role combines in-person retail and digital sales, customer support, product expertise, and collaboration with internal teams to improve the customer experience and help meet sales targets and KPIs. The pay range is $19.00–$22.38 per hour, with potential monthly bonuses. The associate will engage with customers in person, by chat, phone, and virtual appointments; follow up using a CRM platform; support customer email responses; and help keep the sales floor, displays, and back-stock areas clean and organized. The role also contributes to events and community programs, shares customer feedback with internal teams, and works with customer experience, production, and logistics teams to help maintain a low return rate. This position requires a flexible schedule that includes weekends and holidays, regular and predictable attendance, and the ability to remain on one's feet throughout the day. Physical requirements include repetitive reaching or bending, moving objects up to 50 pounds, and lifting up to 200 pounds using lifting aids or equipment. The role regularly operates a computer and other office machines.

Requirements

Must be comfortable taking phone and video appointments.
Must have a flexible schedule, including weekends and holidays.
Must demonstrate regular and predictable attendance.
Excellent verbal and written communication skills and a passion for people.
Positive attitude and a no-task-too-small mentality.
Self-starter with resilience and an entrepreneurial spirit.
Passion for learning and eagerness to work at the frontline of a fast-paced, growing brand.
Passion for the brand's values of healthy living, environmental awareness, and social responsibility.
Ability to remain stationary, often standing or sitting for prolonged periods.
Ability to perform repetitive motions involving the wrists, hands, or fingers, including repeated reaching or bending.
Ability to move objects up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids or equipment.
Ability to operate a computer and office machines such as printers and tablets.
Ability to communicate with team members about task status.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform such as TalkDesk, Intercom, or Kustomer.
Experience tracking KPIs or sales goals.
Proficiency with Mac and Google Suite.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Work individually and with the team to meet and exceed sales targets and KPIs.
Maintain current product knowledge and expertise, including staying up to date on products and procedures.
Use a customer-centered approach to achieve sales goals.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Help guests resolve customer experience issues and provide an exceptional customer experience.
Record and share recurring customer feedback and insights with internal teams, including technology, marketing, design, and product teams.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Conduct daily in-person and digital sales activities, including sales through chats, phone calls, and virtual appointments.
Keep the sales floor, windows, displays, and back-stock areas clean, organized, and visually appealing.
Assist with planning and executing events and community programs.
Suggest ways to improve area operations, efficiency, and service.
Follow up with customers through the CRM platform and serve as a resource to them.
Assist the team with daily customer email responses.
Perform other duties as assigned.