Sales Advisor IV - Boulder, CO Spaces

Rivian • Boulder, CO

15h • Onsite

About The Position

As a Sales Advisor IV, you will be an integral member of Rivian’s field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the customer relationship from lead qualification through closing and provide a personalized purchase experience. You will educate and inspire customers through in-person interactions, demo drives, phone, text, and email.

The role calls for a customer-first approach, flexibility, and a solution-oriented mindset in ambiguous and changing environments. The ideal candidate is self-motivated and results-driven, and is committed to creating memorable experiences that strengthen brand loyalty, customer satisfaction, and conversion.

Requirements

• At least 21 years of age.
• High school diploma, GED, or recognized high school equivalency credential.
• Proven success in a high-velocity, commission-based sales cycle from prospecting through closing.
• Experience succeeding in a fast-paced, dynamic startup environment with ongoing iteration and change.
• Experience using CRM systems; Salesforce is preferred.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as needed for events, new market launches, and other support.
• Working knowledge of Microsoft programs (Word, Excel, PowerPoint, Teams) or Google Workspace, and ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting customer demo drives.
• Ability to work effectively both independently and as part of a team.
• Valid driver’s license in the state or province of residence, or in the state where commuting daily to or from; no drug- or alcohol-related driving incidents in the past 3 years, no more than one serious moving violation in the past 3 years, and no driving-related license suspension or revocation within a 3–5 year period. Subject to continuous motor vehicle record monitoring.
• Ability to obtain and maintain local sales licenses if applicable.
• Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
• Ability to perform physical tasks that may include sitting for up to 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
• Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
• Strong understanding of written and spoken English.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive fields.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multitask while maintaining exceptional work quality.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Commitment to elevating the customer experience and over-delivering when engaging with the Rivian community.

Nice To Haves

• 4 or more years of experience in sales, retail, hospitality, or similar fields; experience with premium brands, direct-to-consumer models, commission-based environments, or automotive is a plus.
• Salesforce CRM experience.
• Additional language skills.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and KPIs, including demo drive volume, pipeline management, sales conversion, trade-in and financial solution take rates, customer satisfaction, and NPS.
• Deliver an authentic, engaging, educational, best-in-class customer experience aligned with Rivian’s values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
• Build and manage a healthy sales pipeline by establishing positive, long-term customer relationships through responsive, high-touch service.
• Support customers through order confirmation and follow up at different stages of the sales process to improve conversion, satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
• Gather and review customer feedback to identify pain points and opportunities for improvement.
• Stay current on the automotive and EV competitive landscape and customer trends; build product value and address objections.
• Share sales strategies, best practices, and feedback with teammates to foster learning and collaboration.
• Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
• Support and motivate team members by providing clear direction and feedback.
• Resolve customer escalations promptly and refer outstanding issues to the appropriate teams.
• Communicate business trends and data to leadership and recommend opportunities.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• 401(k) Plan participation, subject to eligibility requirements.
• Employee Stock Purchase Program participation, subject to eligibility requirements.
• Uncapped commission payments according to the plan’s terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED