Lot Auditor - Boulder, CO

Parking Management•Boulder, CO

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The position’s primary objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, including assisting guests, enforcing parking policies, and supporting lot operations. The Lot Auditor issues tickets, processes payments, tracks money and paperwork, completes shift logs, documents parking activity, labels keys, records vehicle details, and maintains organized vehicle records. The role also includes regularly checking the lot, reporting unsafe or suspicious activity, helping keep vehicles secure and properly parked, and maintaining the parking area and booth. The employee communicates with the team using radios, follows company policies, attends training, and takes on other duties as needed. This position requires a high school diploma or GED, a valid driver’s license, reliable transportation, a clean motor vehicle record with no more than three moving violations in the past three years, and successful completion and ongoing maintenance of a background check. Previous customer service experience is preferred. The role requires standing, walking, and lifting up to 50 pounds for extended periods, and working indoors and outdoors in varying weather. Shifts may include nights, weekends, and holidays. Employees may need to use a personal cell phone for work communications or mobile apps; reimbursement follows company policy when applicable. This is a non-exempt, hourly position, and overtime is paid when applicable.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Clean motor vehicle record, with no more than three moving violations within the past three years.
Successful completion of a background check, which must be maintained throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions and staying alert around moving vehicles.
Ability to work shifts that may include nights, weekends, and holidays.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to manage guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
Professional appearance and adherence to uniform and grooming standards.
Schedule flexibility.

Nice To Haves

Previous customer service experience.

Responsibilities

Issue parking tickets and handle payments accurately; track money and paperwork responsibly.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions in a friendly and helpful manner.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Attend training sessions, adapt to scheduling needs, and take on other tasks as needed to support operations.

Benefits

Medical, vision, and dental insurance.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Belleview University.
Nationwide discounts through Perks at Work.
Overtime pay for non-exempt employees when applicable.
Applicable state-specific leave and FMLA paid leave, such as sick leave and state paid family leave.