Customer Experience Banker - Boulder, CO
About The Position
As a Customer Experience Banker, you are a Financial Concierge for walk-in customers. You help retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about bank products, services, and technology. The role offers a welcoming and inclusive branch team environment where colleagues can share ideas and contribute to improving outcomes for customers, the bank, and the community. The position is based in an office in Boulder, Colorado. Huntington does not sponsor applicants for immigration benefits; applicants must already be authorized to work in the United States on a full-time basis.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Provide fingerprints if required under NMLS regulations and meet additional background-check requirements.
- Be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort using technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
