Customer Experience Banker - Arvada, CO

Huntington National Bank•Arvada, CO

5d•Onsite

About The Position

As a Customer Experience Banker, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process customer transactions accurately and efficiently, provide exemplary service, and educate customers about bank products, services, and technology. The role is based in an office in Arvada, Colorado. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington will not sponsor applicants for immigration benefits. This position is subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations. Applications are expected to be accepted through at least November 30, 2026, and may remain open until the position is filled. The stated hourly compensation range is $22.00–$24.00; actual compensation may vary based on factors including location, experience, and education.

Requirements

High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
Must provide fingerprints if required under NMLS regulations.
Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology such as mobile services and online banking services.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand and educate customers about consumer deposit products and consumer lending.
Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
Adhere to operational, security, risk, and regulatory policies and procedures.
Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
Perform other duties as assigned.