Customer Experience Banker - 64th & Gardenia (Arvada, CO)
About The Position
As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process transactions accurately and efficiently, provide exemplary customer service, and educate customers about the bank’s products, services, and technology. The role is part of a welcoming and inclusive branch team. Colleagues are encouraged to share ideas and voice opinions that can positively affect customers, the bank, and the community.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Must meet additional background-check requirements, including providing fingerprints as required by NMLS regulations.
- Applicants must already be authorized to work in the United States on a full-time basis; the employer will not sponsor immigration benefits.
- Demonstrated acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology, including mobile services and online banking.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Process customer transactions accurately and efficiently.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
