Sales Advisor IV - Scottsdale Spaces

Rivian•Scottsdale, AZ

14h•Onsite

About The Position

As a Sales Advisor in Rivian’s field sales organization, you will build relationships with prospective customers and expand the Rivian community. You will manage the customer relationship from lead qualification through closing, providing a personalized purchase experience and educating customers through in-person interactions, demo drives, phone, text, and email. The role calls for a customer-first, flexible, solution-oriented approach and a commitment to memorable experiences that support brand loyalty, customer satisfaction, and sales conversion. The position is based at Rivian’s Scottsdale location. The Sales Advisor contributes to a competitive sales culture, supports customers throughout the sales process, and helps improve the customer experience through feedback, collaboration, and operational leadership. The role includes keyholder opening and closing duties, customer-facing events, and support for teammates. It may involve working outdoors and operating vehicles in unpredictable weather conditions, along with physical activities such as prolonged standing and lifting up to 50 pounds.

Requirements

At least 21 years of age.
High school diploma or GED.
Proven success in a high-velocity, commission-based sales cycle from prospecting through closing.
Experience succeeding in a fast-paced, dynamic startup environment with ongoing changes and iteration.
Strong written and verbal communication and collaboration skills.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
Ability and willingness to travel as needed for events, new market launches, and other business needs.
Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, or Google Workspace, and ability to learn new tools quickly.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Ability to work effectively independently and as part of a team.
Valid driver’s license in the state or province of residence, or the state where commuting daily to or from; no drug- or alcohol-related driving incidents in the past three years; no more than one serious moving violation in the past three years; and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring applies.
Ability to obtain and maintain local sales licenses if applicable.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in technology and automotive fields.
Resilience and ability to address objections using active listening and critical thinking.
Ability to multitask while maintaining high-quality work.
Excellent written and spoken English skills; strong understanding of written and spoken English.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Commitment to elevating the customer experience and going above and beyond to delight and engage the community.
Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for two or more hours, standing for up to eight or more hours a day, walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping, using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as government regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

Four or more years of experience in sales, retail, hospitality, or similar fields is preferred.
Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive is a plus.
Experience using CRM systems; Salesforce is preferred.
Additional language skills are a plus.

Responsibilities

Achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
Ensure the customer experience at assigned locations is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Engage and qualify customers, identify their needs, and create personalized experiences that support conversion and customer satisfaction.
Maintain and share detailed knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
Build and manage a healthy sales pipeline through positive, long-term customer relationships and responsive service.
Support customers through order confirmation and follow up across sales stages to drive conversion, satisfaction, repeat business, and referrals.
Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
Gather and study customer feedback to identify pain points and opportunities for improvement.
Monitor automotive and EV competition and trends, build product value, and address purchase objections.
Share effective strategies, best practices, and feedback with teammates to support a culture of learning and collaboration.
Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and prepare daily business recaps.
Support and motivate team members through clear direction and feedback.
Resolve customer escalations promptly and communicate unresolved issues to appropriate teams.
Report business trends and data to leadership, including recommendations on opportunities.
Monitor customer sentiment and service quality, and coach for exceptional performance.
Take on additional projects, duties, and assignments as required or requested by sales leadership.