Sales Advisor IV - Scottsdale Showroom

Rivian•Scottsdale, AZ

1d•Onsite

About The Position

Rivian is building a pipeline of qualified candidates for future Sales Advisor IV openings at its Scottsdale showroom. Candidates will be contacted if a matching position becomes available. The Sales Advisor IV is part of the field sales organization and manages customer relationships from lead qualification through purchase, providing a personalized experience through in-person interactions, demo drives, phone, text, and email. The role calls for a customer-first, flexible, and results-driven approach that helps build the Rivian community, customer satisfaction, brand loyalty, and sales conversion. The role is based at 15051 North Kierland Boulevard, 180F1B, Scottsdale, Arizona 85254. The salary range for Arizona-based applicants is $34,800–$46,110, with eligibility for uncapped commission under the applicable plan. The position includes customer-facing work in a retail location or service center, along with outdoor work and vehicle operation in potentially unpredictable weather. The schedule must be flexible enough to support customers on nights, weekends, and/or holidays, and travel may be needed for events and market launches.

Requirements

At least 21 years of age.
High school diploma, GED, or other recognized high school equivalency credential.
A proven track record in a high-velocity, commission-based sales cycle from prospecting through closing.
Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
Strong written and verbal communication and collaboration skills.
Ability to work a flexible schedule supporting customers on nights, weekends, and/or holidays.
Ability and willingness to travel as needed for events, new market launches, and other support.
Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams or Google Workspace, and ability to learn new tools quickly.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Ability to work effectively both independently and as part of a team.
Valid driver’s license in the state or province where the employee resides and will drive, or the state from which they commute daily. Driving record requirements include no drug- or alcohol-related driving incidents in the past three years, no more than one serious moving violation in the past three years, and no driving-related license suspension or revocation within a 3–5 year period; continuous motor vehicle record monitoring applies.
Ability to obtain and maintain local sales licenses where applicable.
Ability to understand and articulate concepts in the technology and automotive fields.
Resilience and ability to address objections using active listening and critical thinking.
Ability to multitask while maintaining high-quality work.
Excellent written and verbal English skills; additional languages are a plus.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Strong commitment to elevating the customer experience and delighting the Rivian community.
Willingness to work in a retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for two or more hours at a time; standing for up to eight or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent hand use for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to understand spoken and written English and to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

Four or more years of experience in sales, retail, hospitality, or similar fields is preferred.
Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive sales is a plus.
Experience using CRM systems; Salesforce is preferred.

Responsibilities

Achieve or exceed monthly and quarterly sales targets and performance indicators, including demo drive volume, pipeline management, conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
Deliver a best-in-class, authentic, engaging, and educational customer experience aligned with Rivian’s values and culture.
Engage and qualify customers, identify their needs, and create personalized experiences that support conversion and satisfaction.
Maintain and share detailed knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
Build and manage a healthy sales pipeline through responsive service and positive, long-term customer relationships.
Support customers through order confirmation and the sales process, following up across stages to improve conversion, satisfaction, repeat business, and referrals.
Host and support retail activations and experiential events that generate demand and connect with the Rivian community.
Gather and study customer feedback to identify pain points and opportunities for improvement.
Stay current on automotive and EV competitors and trends, build product value, and address purchase objections.
Share successful strategies, best practices, and feedback with teammates to promote learning and collaboration.
Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
Support and motivate teammates by providing clear direction and feedback.
Resolve customer escalations promptly and refer outstanding issues to appropriate teams.
Communicate business trends and data to leadership, including recommendations about opportunities.
Monitor customer sentiment and service quality, and coach for exceptional performance.
Take on additional projects, duties, and assignments as requested or required by sales leadership.