Sales Advisor IV - Tysons Corner Showroom

Rivian•McLean, VA

8h•Onsite

About The Position

Rivian is seeking a Sales Advisor IV to join its field sales organization at the Tysons Corner showroom. The role manages the full customer relationship, from lead qualification through purchase, and provides a personalized experience through in-person interactions, demo drives, phone, text, and email. The Sales Advisor educates and inspires customers about Rivian products, builds relationships, and helps expand the Rivian community. The successful candidate takes a customer-first, flexible, and solution-oriented approach, and is self-motivated and results-driven. The role contributes to a competitive sales culture and aims to create memorable customer experiences that build brand loyalty, satisfaction, and conversion. It also includes keyholder opening and closing responsibilities, supporting and coaching teammates, resolving customer escalations, and communicating business trends and opportunities to leadership. This position is based at 1961 Chain Bridge Rd G005AU, McLean, Virginia. The role involves working in a retail location or service center, including outdoors and operating vehicles in unpredictable weather. A flexible schedule is required to support customers on nights, weekends, and/or holidays, and travel may be needed for events and new market launches.

Requirements

At least 21 years of age.
High school diploma, GED, or another recognized high school equivalency credential.
Proven success in a high-velocity, commission-based sales cycle from prospecting through closing.
Experience succeeding in a fast-paced, dynamic startup environment involving continuous iteration and change.
Strong written and verbal communication and collaboration skills.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
Ability and willingness to travel as needed for events, new market launches, and other support.
Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, or Google Workspace, and ability to learn new tools quickly.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Ability to work effectively both independently and as part of a team.
Valid driver’s license in the state or province of residence, or the state to which the candidate commutes daily. Driving record requirements include no drug- or alcohol-related driving incidents in the past three years, no more than one serious moving violation in the past three years, and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring applies.
Ability to obtain and maintain local sales licenses where applicable.
Willingness to work in a full-service retail location or service center, including outdoors and operating vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for two or more hours at a time; standing for up to eight or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in technology and automotive fields.
Resilience and ability to overcome objections through active listening and critical thinking.
Ability to multitask while maintaining high-quality work.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Strong commitment to elevating the customer experience and delighting the Rivian community.

Nice To Haves

Four or more years of experience in sales, retail, hospitality, or similar fields.
Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive sales.
Experience using CRM systems; Salesforce is preferred.
Additional language skills.

Responsibilities

Achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, sales conversion, trade-in and financial solution take rates, customer satisfaction, and NPS.
Ensure the customer experience at assigned locations is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Engage and qualify customers, identify their needs, and create personalized experiences that support conversion and customer satisfaction.
Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
Build and manage a healthy sales pipeline through responsive service and positive, long-term customer relationships.
Support customers through order confirmation and follow up at each stage of the sales process to drive conversion, satisfaction, repeat business, and referrals.
Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
Gather and study customer feedback to identify and address pain points and opportunities for improvement.
Stay informed about automotive and electric vehicle competitors and trends, and use that knowledge to build product value and address purchase objections.
Share successful strategies, best practices, and feedback with teammates to foster learning and collaboration.
Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
Support and motivate team members by providing direction and feedback.
Resolve customer escalations promptly and refer outstanding issues to the appropriate teams.
Communicate business trends and data to leadership, with recommendations on opportunities.
Monitor customer sentiment and service quality, and coach for exceptional performance.
Take on additional projects, duties, and assignments as required or requested by sales leadership.