Sales Supervisor, Full Time - Tysons Corner

Reformation • Tysons Corner, VA

4d • Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts needed to achieve individual store goals. The role leads by example to deliver excellent customer experiences, build customer relationships, support sales associates, and contribute to a technology-led in-store experience. It also supports inventory accuracy, loss prevention, store operations, merchandising, training, and a professional, productive work environment. The position reports to the Store Manager and is based at the Tysons Corner store.

The schedule requires availability for at least 30 hours and up to 40 hours per week, with daily open availability across all seven days. Flexible scheduling may include days, nights, weekends, and holidays when needed by the business.

Requirements

• At least 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective, expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work a minimum of 30 hours and up to 40 hours per week.
• Open availability across a full seven-day work week, including flexibility for days, nights, weekends, and holidays if required by the business.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers.
• Maintain strong customer experience feedback scores through NPS service evaluations.
• Act as a brand ambassador by embodying brand values, engaging customers about the brand, and staying knowledgeable about the brand.
• Maintain inventory accuracy and controls through regular cycle counts and oversight of inbound and outbound inventory.
• Track product receiving and removal, as well as back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use these metrics to develop the team and take action with store leadership.
• Contribute to loss prevention, set expectations, and informally train alongside leadership.
• Maintain store operating procedures and weekly workflows.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide store leadership with real-time and weekly feedback on sales, products, and allocation based on sell-through and customer feedback.
• Uphold and model all policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed