Personal Stylist, Tysons Corner Center - Full Time

Macy's•McLean, VA

14h

About The Position

As a Personal Stylist (also known as MyStylist), you exceed performance metrics with an entrepreneurial mindset, drive cross-selling to achieve sales goals and growth, and embrace new selling ideas and technology. You provide an elevated, seamless customer experience through lifestyle selling, in-store and virtual selling, and service. The role focuses on acquiring new customers, building and maintaining client relationships through clienteling, and developing a social media presence. You build relationships with customers, vendor partners, store leadership, peers, and the local community. You use selling tools, customer outreach, appointments, events, and relevant product recommendations to increase sales and repeat visits. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt to changing priorities and deadlines.
Keen sense of fashion and ability to coordinate items and use suggestive-selling techniques.
Experience or familiarity with a variety of lifestyles, business segments, and social media platforms, with credibility to interact with a broad customer base.
Minimum of 3 years of retail experience or experience in another high-touch selling position.

Responsibilities

Exceed sales goals by providing personalized, elevated shopping experiences in-store and online.
Acquire customers through networking and social media, and create an online presence that promotes services and experiences.
Partner with store teams, vendors, and community partners to develop and host virtual and in-store events that generate incremental sales.
Use selling tools and resources, ongoing outreach, and correspondence to increase annual customer spend and repeat visits.
Invite customers to virtual and in-person appointments and recommend relevant goods, looks, and products.
Use data to make growth-oriented decisions and understand the local market and customer base.
Meet regularly with the Store Manager to discuss performance, goals, and actions.
Complete daily and weekly tasks, including checking emails, maintaining appointment bookings, following up with customers, and developing and posting content.
Attend assigned vendor trainings and development workshops.
Share knowledge with peers and support their skill development while continuing to develop personal skills.
Participate regularly in store leadership meetings and visits.
Maintain a clean, safe, and inviting environment in accordance with company standards and guidelines.
Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice