Full-Time Keyholder - Tysons Corner

Rothy's•Tysons, VA

7d•Onsite

About The Position

The Keyholder helps bring Rothy’s company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. The role models expected behaviors, delivers exceptional customer experiences, coaches team members in the moment, and upholds operational excellence. As part of the leadership team, the Keyholder may serve as Manager on Duty and ensure the store reflects brand standards and values in every interaction. The role focuses primarily on customer experience and selling, including building lasting customer relationships through clienteling, supporting sales results, helping execute in-store events, and reinforcing onboarding and training. It also includes leadership and operational responsibilities such as overseeing daily operations when assigned, supporting visual merchandising, and owning designated responsibilities through the Division of Responsibility program. The position is based at Rothy’s Tysons Corner store in Tysons, Virginia. It requires a minimum of 40 hours per week and availability for peak business days, holidays, and evening and opening shifts.

Requirements

Must be 18 years of age or older.
1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Proven ability to connect with customers and deliver exceptional service.
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Desire to grow leadership skills.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 lbs.
Ability to frequently bend, reach, and stretch, and to safely use ladders and step stools.
Ability to follow the dress code, including wearing Rothy’s shoes during every shift.
Availability to work a minimum of 40 hours per week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts.

Responsibilities

Lead and model Rothy’s Experience through exceptional sales-floor service and selling, coaching and guiding team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience and supporting teammates through coaching and team selling.
Build lasting customer relationships through strong clienteling practices.
Assist with in-store events and activations that engage the local community, build brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership.