Sales Supervisor, Full Time - Tysons Corner

Reformation • Tysons, VA

5d • $22 - $28 • Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts required to achieve individual store goals. The role is focused on sales performance, customer experience, team development, inventory accuracy, loss prevention, merchandising, and smooth store operations. The Sales Supervisor reports to the Store Manager.

This role requires availability for 30 to 40 hours per week and open availability across all seven days. The schedule may include days, nights, weekends, and holidays when required by business needs.

Requirements

• A minimum of 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, ever-changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective, expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work 30 to 40 hours per week, with open availability across a full seven-day work week, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent, customer-first experience and build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers.
• Maintain strong customer experience feedback scores through NPS service evaluations.
• Act as a brand ambassador by embodying brand values, engaging customers on the brand, and maintaining brand knowledge.
• Maintain inventory accuracy and controls through cycle counts and oversight of inbound and outbound inventory; track product receiving and removal.
• Track back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, and use the information to develop the team and take action with in-store leadership.
• Contribute to loss prevention, set expectations, and informally train alongside leadership.
• Maintain store operational procedures and the weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide in-store leadership with real-time and weekly feedback on sales, product, and allocation based on sell-through and customer feedback.
• Uphold and model all policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed