H&M Sales Advisor - Tysons Corner Center

H&M Group • McLean, VA

7d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to inform customers, support their shopping needs, and actively promote and sell H&M products. The role also includes garment care and replenishment, merchandise presentation, and maintaining clean, tidy sales-floor and back-of-house areas while collaborating with the store team to deliver a great customer experience.

The position combines customer sales with fashion and trend awareness, teamwork, and retail operations. Sales Advisors follow store procedures and legal requirements, support sales targets, participate in training and feedback, maintain stock and displays, operate fitting rooms and checkout areas, support in-store OMNI and technology services, and assist with store opening and closing. The role is hourly and non-exempt, with a stated pay rate of $17.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, and provide direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount card for H&M Group brands, usable in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Development opportunities around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed