H&M Sales Advisor - Easton Center

H&M • Columbus, OH

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and support customer loyalty and in-store sustainability initiatives. Sales Advisors work with the store team to meet sales targets and create a positive customer experience.

The position also supports day-to-day store operations, including completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting room and checkout areas; maintaining stock levels; and contributing to clean, orderly sales-floor and back-of-house areas. The role helps execute merchandise presentation and visual guidelines, supports in-store OMNI and technology services, and assists with store opening and closing. Sales Advisors follow applicable procedures, health and safety guidance, and legal requirements, while sharing knowledge and learning with colleagues.

This is an hourly, non-exempt position. The listed pay rate is $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to processes and best practices.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to Colleague Resource Groups and colleague networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed