H&M Sales Advisor - Ridgedale Center

H&M Group•Minnetonka, MN

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to help customers find relevant information, promote and sell products, and support customer loyalty and in-store sustainability initiatives. Sales Advisors contribute to garment care, replenishment, presentation, and the cleanliness of the sales floor and back of house while working collaboratively with the store team to deliver a strong customer experience. The position also involves keeping up with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include supporting fitting rooms, checkout, stock replenishment, visual displays, omnichannel services and in-store technology, as well as store opening and closing. The role is hourly and non-exempt, with a stated pay rate of $17.00 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products.
Promote and sell products and support commercial or operational actions to reach sales targets.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain and follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.