H&M Sales Advisor - Ridgedale Center

H&M • Minnetonka, MN

1d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and OMNI experience where available, helping customers with product and fashion information, and actively selling H&M products. The role supports the customer experience through garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. Sales Advisors work closely with the store team to support store sales targets and operational needs.

The position also involves keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, participating in relevant training, and supporting retail operations such as fitting rooms, checkout, stock replenishment, in-store technology and OMNI services, and store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete garment-cycle tasks, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; staff discount card applies to H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Colleague Resource Groups offering community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed