H&M Sales Advisor
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. You use fashion and product knowledge to advise customers, promote products, and support a positive shopping experience. You also contribute to sales goals, garment care and replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with your store team. The role includes keeping up with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Sales Advisors also operate fitting room and checkout areas, support in-store services and technology, help with store opening and closing, and follow applicable health and safety guidelines. This is an hourly, non-exempt position. The posted pay rate is $11.00 per hour. The role offers an employee discount across H&M Group brands and participation in the H&M Incentive Program, alongside benefits and development opportunities that may vary by market.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome, guide, and support customers in the store and omni-channel experience where available.
- Engage customers in conversation and provide excellent service and relevant product and fashion information.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Support commercial and operational actions to help reach sales targets with the store management team.
- Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, back of house, and stockrooms.
- Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store services.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Employee discount across H&M Group brands, in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Access to colleague resource groups and networking opportunities.
- Global talent community and career development opportunities.
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Development opportunities around the globe.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
