H&M Sales Advisor- Westfield Topanga

H&M • Los Angeles, CA

6h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You help customers with fashion trends, stories, and products, use your fashion and product knowledge to answer questions, and actively promote and sell products. You also promote the Hello Member loyalty app and in-store sustainability initiatives, and support store management in commercial and operational actions to reach sales targets.

The role includes completing the garment cycle, from unpacking and replenishment to steaming and garment care. You operate fitting room and checkout areas, support merchandise presentation and visual execution, maintain stock levels, and help keep the sales floor, stockrooms, and back of house clean and tidy. You follow procedures, routines, health and safety guidelines, and applicable legal requirements; support in-store OMNI and technology services; and assist with store opening and closing.

You share service, fashion, and store operations knowledge with colleagues, participate in relevant onboarding and training, and give and receive feedback. The position is hourly and non-exempt, with a listed pay rate of $19.00 per hour. The posting describes employee benefits and development opportunities, including a staff discount and participation in the H&M Incentive Program.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and for the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Support commercial and operational actions with store management to reach sales targets.
• Keep current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; participate in onboarding, training, and relevant courses; and give and receive feedback.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable procedures, routines, health and safety guidelines, and legal requirements.

Benefits

• Employee discount at H&M, & Other Stories, and COS; the staff discount card applies to H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Colleague Resource Groups (CRGs) offering community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed