H&M Seasonal Sales Advisor- Westfield Oakridge

H&M • San Jose, CA

14h • Onsite

About The Position

As a Seasonal Sales Advisor at H&M’s Westfield Oakridge store, you will provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer fashion and product guidance. You will contribute to an excellent customer experience by supporting garment care and replenishment, merchandise presentation, and a clean, tidy sales floor and back of house while working closely with the store team.

The role also involves supporting store sales targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, keeping current with fashion trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and completing retail operations such as fitting-room and checkout support, stock replenishment, store opening and closing, and use of in-store services and tools.

This is an hourly, non-exempt position. The stated pay rate is $19.00 per hour. The posting describes the role as seasonal but does not specify its duration or schedule.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and, where available, the OMNI experience, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, products, and relevant product information.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant fashion and product knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Eligibility for the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed