H&M Sales Advisor - Yorktown Center

H&M Group • Lombard, IL

6d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use your fashion and product knowledge to give customers relevant information and support. You also contribute to garment care, merchandise presentation, and a clean, tidy sales floor and back of house while working with the store team to deliver an excellent customer experience.

The role combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations. Duties include supporting sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, completing garment replenishment and care, maintaining displays and stock levels, using in-store OMNI services and tools, and assisting with store opening and closing. The position is hourly and non-exempt, with stated compensation of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, and provide direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, represent the H&M brand positively, and support commercial or operational actions to reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Keep up to date with fashion trends, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, introductions, training, and courses.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and execution, maintain attractive merchandise displays, and follow visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount on H&M, & Other Stories, and COS; the staff discount card also applies to other listed H&M Group brands in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Global talent community and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed