H&M Sales Advisor - Easton Center

H&M Group•Columbus, OH

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use your fashion and product knowledge to give customers relevant information and a positive shopping experience. You also handle garment refill and care, maintain merchandise presentation, and help keep the sales floor and back of house clean and tidy while working with the store team. The role combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations. Responsibilities include helping customers explore products and trends, promoting the customer loyalty app and in-store sustainability initiatives, supporting sales targets, maintaining stock and displays, operating fitting rooms and checkout areas, and following store procedures, safety guidance, and legal requirements. The position is hourly and non-exempt, with a listed pay rate of $15.00 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage in conversations with customers and help them explore fashion trends, stories, and products throughout the store.
Promote and sell products, and support commercial or operational actions to help reach sales targets.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent yourself and the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Support garment presentation and maintain merchandise displays and trends according to visual and commercial guidelines.
Maintain stock levels on the sales floor through replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.

Benefits

Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
Participation in the H&M Incentive Program (HIP).
Access to global development opportunities.
Health insurance.
Wellness and family support programs.
Company match retirement plan.
Paid leave programs.
Paid time off, including a community day to serve the local community.
Access to Colleague Resource Groups for community and networking opportunities.
Career growth opportunities within a global talent community.