H&M Sales Advisor - Tysons Corner Center

H&M • McLean, VA

6d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, supporting them with fashion and product information, and actively promoting and selling products. The role contributes to sales targets and customer loyalty while representing the H&M brand positively.

The Sales Advisor keeps current with fashion trends and shares relevant knowledge with customers and colleagues. Store operations include completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; maintaining clean sales-floor, stockroom and back-of-house areas; supporting merchandise presentation; and following stock replenishment routines. The role also supports in-store OMNI and technology services, store opening and closing, and applicable health, safety and legal requirements.

The position is hourly and non-exempt, with a posted pay rate of $17.00 per hour. The posting notes that duties may include additional responsibilities assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment that can be applied to the role.
• Experience working with customer service in fashion, retail or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories and products throughout the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion and store operations knowledge with colleagues; follow store procedures, routines and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, garment replenishment, steaming and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms and back of house clean and tidy.
• Support garment presentation and execution, maintain merchandise displays and clear trends and stories according to visual and commercial guidelines, and replenish stock on the sales floor.
• Maintain best practices for in-store OMNI services and technology tools, including Instore Care App, Click & Collect and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound.
• H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed