Client Advisor - Scottsdale

Dolce & Gabbana S.r.l.•Scottsdale, AZ

About The Position

Dolce & Gabbana is hiring a Client Advisor for its Scottsdale boutique. The role delivers an exceptional client experience while achieving individual and store sales goals. It calls for an understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also helps maintain operational excellence and uphold the brand’s image and standards. The position includes providing personalized, impeccable service and supporting the sales team on the shop floor. The Client Advisor is expected to demonstrate strong product knowledge and knowledge of Dolce & Gabbana’s history and heritage, develop client relationships through CRM tools, pursue new clients, and contribute to sales goals, merchandising, and shop-floor maintenance.

Requirements

Previous experience delivering high-quality, client-focused service, ideally in fashion and accessory retail, customer service, or luxury hospitality.
Consistently deliver strong sales results and elevated client engagement on the sales floor.
Demonstrate personal taste and passion for fashion culture and the ability to create personalized looks.
Have a business mindset and entrepreneurial spirit.
Be open-minded and appreciate a Maison that values audacity, authenticity, and creativity.
Bring a team-centric attitude and commitment to common goals.
Be comfortable using digital tools and applications and learn new technologies quickly.
Be motivated to work in a fast-paced environment and able to multitask and prioritize.
Be proactive, enthusiastic, and solution-oriented.
Have excellent written, oral, and listening skills in English and the local language.
Embrace change as an opportunity to grow and develop.

Responsibilities

Provide impeccable service and represent the brand in line with Dolce & Gabbana’s client-service expectations.
Tailor the client experience to exceed expectations and support the team in delivering a smooth sales ceremony on the shop floor.
Demonstrate excellent product knowledge and knowledge of Dolce & Gabbana’s history and heritage; prioritize clients’ interests and consistently achieve monthly sales targets.
Use clienteling tools proactively and manage time effectively to achieve individual and store goals and develop the business.
Monitor and update CRM information to build and retain relationships with current customers and identify potential clients.
Achieve sales goals and contribute to business development.
Source new clients using CRM tools.
Maintain and build productive, long-term relationships with loyal Dolce & Gabbana clients.
Oversee the organization’s sales policies, objectives, and initiatives.
Assist with merchandising and shop-floor maintenance.