Senior Client Advisor - Scottsdale
About The Position
Dolce & Gabbana is hiring a Senior Client Advisor for its Scottsdale boutique. The role supports store performance through strong individual sales results and elevated client engagement. As a reference point on the sales floor, the Senior Client Advisor leads by example, provides memorable and sophisticated client experiences, and consistently works toward individual sales and key performance indicators. The role also supports the store’s day-to-day operations while upholding the Maison’s values, image, and standards of excellence. The Senior Client Advisor brings the Dolce & Gabbana universe to life through product expertise, passion for fashion culture, and authentic client relationships. The position contributes to a collaborative team environment and supports the onboarding and development of Client Advisors by sharing best practices and product knowledge. Dolce & Gabbana describes its heritage as rooted in “Made in Italy” and emphasizes craftsmanship, innovation, quality, certified materials, and responsible practices. The company states that it is an Equal Opportunity Employer and welcomes applications from all qualified candidates.
Requirements
- Previous experience delivering high-quality, client-focused service.
- Consistently delivers strong sales results and sets a high standard for elevated client engagement on the sales floor.
- Personal taste and passion for fashion culture, with the ability to create personalized looks.
- Natural business mindset and entrepreneurial spirit.
- Open-mindedness and appreciation for a Maison that values audacity, authenticity, and creativity.
- Strong team-centric attitude and commitment to common goals.
- Comfort using digital tools and applications, and ability to learn new technologies quickly.
- Ability to work in a fast-paced environment, multitask, and prioritize.
- Proactive, enthusiastic, and solution-oriented approach.
- Excellent written, oral, and listening skills in English and the local language.
- Ability to embrace change as an opportunity to grow and develop.
Nice To Haves
- Experience in fashion and accessory retail, customer service, or luxury hospitality.
Responsibilities
- Lead by example on the sales floor through exceptional individual sales performance and client engagement.
- Support onboarding of new Client Advisors and contribute to ongoing team development by sharing best practices and product expertise.
- Contribute to a positive and collaborative work environment through professionalism and teamwork.
- Deliver outstanding, elevated client and after-sale service.
- Connect and reconnect with clients, identify their needs, and anticipate future requests.
- Cultivate a robust client portfolio to support proactive and growing business.
- Exceed individual sales and KPI goals through a business mindset and entrepreneurial approach.
- Create personalized, versatile, and timeless silhouettes for clients, demonstrating passion for fashion culture.
- Build transparent and genuine client relationships and create unique, lasting connections.
- Communicate professionally and authentically with clients and colleagues.
- Use available tools effectively to optimize business opportunities.
- Proactively support front- and back-of-house teams, their achievements, and overall team spirit.
- Uphold company policies and operational procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
