Senior Client Advisor
About The Position
At Nelson Mazda Cool Springs, the Senior Client Advisor delivers a professional, pressure-free car-buying experience focused on customer satisfaction rather than commission. The role involves understanding client needs, helping clients select vehicles, and building lasting customer relationships in a collaborative team environment. The advisor develops in-depth knowledge of vehicle offerings, packages, and technologies; customizes vehicle deliveries; and follows up on sales leads using the dealership’s CRM. Compensation is a $5,000 monthly base plus bonus. The dealership offers 40 hours of PTO after 90 days, a 401(k) with up to a 6% dollar-for-dollar company match, health, dental, and vision insurance, and volunteer time off beginning on the first day of employment. The schedule is described as consistent and predictable, with Saturdays required and the dealership closed Sundays. A dedicated on-site trainer provides training and support.
Requirements
- Ability to maintain a hardworking, high-energy personality throughout the workday.
- Positive, can-do mentality and eagerness to improve.
- Excellent verbal and written communication skills.
- Ability to thrive in a collaborative team setting.
- Effective listening and communication skills.
- Attention to detail in follow-through and closing skills.
- Valid driver’s license.
Responsibilities
- Greet clients as they arrive on the lot and guide them into the sales process.
- Engage clients in conversation to understand their needs and manage expectations.
- Help clients identify vehicles that meet their wants and needs.
- Develop product and sales knowledge, including vehicle offerings, optional packages, and current technologies.
- Customize vehicle deliveries and ensure clients understand vehicle operating features.
- Follow up daily on sales leads from various sources using the dealership’s Customer Relationship Management System (CRM).
- Initiate and cultivate enriching, long-lasting customer relationships.
- Maintain strong knowledge of all new vehicle makes and models.
- Bring a positive attitude to work each day.
Benefits
- 40 hours of PTO after 90 days of employment.
- 401(k) with up to a 6% company match, dollar for dollar.
- Health insurance available.
- Dental insurance available.
- Vision insurance available.
- Volunteer time off beginning on the first day of employment.
- Dedicated on-site trainer for training and support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
