Senior Client Services Advisor

Nolan Transportation Group • Hickory, NC

1d • Onsite

About The Position

The Senior Client Services Advisor provides business analytical support to internal team members and external clients, while supporting client relationship management. The role reviews client data and requests, monitors carrier performance and client satisfaction, conducts monthly client reviews, and assesses clients’ use of company tools and services. The Advisor also identifies opportunities to increase organic revenue, reduce freight and operational costs, and improve efficiency while maintaining or improving service levels. The position includes responsibility for assigned-book-of-business activities and performance tracking.

Requirements

• Direct industry experience of 0–3 years.
• Detail-oriented, self-starting, with a strong work ethic and a strong desire to succeed.
• Ability to manage relationships with assigned clients’ personnel, empathize with client needs, and achieve strong performance.
• Possess or quickly develop a detailed understanding of transportation.
• Ability to use spreadsheets, databases, and other analytical tools.
• Good understanding of presentation applications such as PowerPoint.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to present information effectively to clients and management.
• Ability to comprehend and apply generally accepted business and accounting mathematics.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret mathematical or diagrammatic information involving abstract and concrete variables.
• Ability to act on verbal and written instructions.
• Ability to work Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional weekend and evening availability during peak periods.
• Local travel is required; limited out-of-state travel may be required for special client needs or training and conferences.

Nice To Haves

• BS/BA degree in logistics or business, or equivalent industry experience (preferred).

Responsibilities

• Review and analyze client data to identify trends, issues, freight cost savings, and efficiency opportunities.
• Review open client requests, check their status, and ensure progress toward resolution and client satisfaction.
• Review carrier performance and client satisfaction with carrier performance.
• Conduct monthly client reviews.
• Review company tools and services available to assigned clients; document tool usage and client satisfaction, and demonstrate tools clients may not be using.
• Engage clients regarding new services and additional cost-saving opportunities identified through cost analysis, as applicable.
• Identify cost-minimization opportunities, including more cost-attractive solutions and other ways to reduce client operating costs while maintaining or improving service.
• Support client turnover and revenue retention program activities as directed.
• Track lost savings and routing optimization.
• Conduct an annual business alignment meeting with the assigned book of business.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior