Senior Client Advisor

Nelson Mazda Cool Springs•Franklin, TN

9d•Onsite

About The Position

At Nelson Mazda Cool Springs, the Senior Client Advisor delivers a professional, pressure-free car-buying experience focused on customer satisfaction rather than commission. The role helps clients understand their needs, identify suitable vehicles, and complete the sales process while building lasting customer relationships. The advisor continually develops product and sales knowledge and works collaboratively with the dealership team. Saturdays are required, and the dealership is closed Sundays.

Requirements

Ability to maintain a hardworking, high-energy personality throughout the workday.
Positive, can-do mentality and eagerness to improve.
Excellent verbal and written communication skills.
Ability to thrive in a collaborative team setting.
Effective listening and communication skills.
Attention to detail in follow-through and closing skills.
Valid driver’s license.

Responsibilities

Greet clients arriving on the lot and guide them into the sales process.
Engage clients in conversation to understand their needs and manage expectations.
Help clients identify vehicles that meet their wants and needs.
Continuously develop product and sales knowledge to become a vehicle expert.
Understand product offerings, optional packages, and the latest technologies.
Customize vehicle deliveries and ensure clients understand vehicle operating features.
Follow up daily on sales leads from various sources using the dealership’s Customer Relationship Management System (CRM).
Initiate and cultivate enriching, long-lasting customer relationships.
Maintain strong knowledge of all new vehicle makes and models.
Bring a positive attitude and strong effort to work each day.