Client Advisor

Burberry • Short Hills, NJ

1d • $27 - $28 • Onsite

About The Position

The Client Advisor builds relationships with new and existing Burberry clients, delivering a personalized, elevated client experience while contributing to commercial success. Reporting to store management, the role inspires clients by conveying passion for the brand, fashion, and luxury products. The Client Advisor demonstrates expertise in client engagement, styling, and selling.

The role includes meeting individual and store sales and commercial KPIs; creating desire for Burberry through storytelling and brand passion; providing luxury service and product and styling expertise; and guiding clients through the store journey from initial engagement to sale and ongoing relationship management. The Client Advisor follows up on sales and after-sales requests, supports daily store operations and inventory activities, maintains luxury and visual standards, follows company policies, and contributes to a positive team climate.

Client engagement responsibilities include building meaningful client relationships, providing personalized appointment-based service, acquiring new luxury clients, and retaining clients through regular contact and appropriate follow-up. Success is measured through individual sales and KPIs, service targets, new client acquisition and retention, and monthly appointments held.

Requirements

• A proven track record of delivering sales and exceeding targets.
• Previous experience in clientelling.
• A strong interest in fashion, art, and culture.
• Strong product knowledge and a good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Confidence, curiosity, conviction, and care.
• Energetic, proactive, and self-motivated approach.
• Detail-oriented and creative, with a passion for selling.
• Assertiveness, impeccable presentation, and communication skills when dealing with clients and colleagues at all levels.
• Results-driven and commercially minded.
• Flexible, collaborative, and adaptable approach to work.

Nice To Haves

• English proficiency.
• Knowledge of other languages.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Use storytelling and passion for the brand to inspire clients and create desire for Burberry during every interaction.
• Provide luxury service and demonstrate knowledge and expertise in products, fashion, and styling.
• Follow the Client journey to elevate the in-store experience, including making a strong initial impression, discovering client needs, providing product and styling expertise, closing sales, and maintaining client relationships.
• Efficiently follow up with clients and deliver after-sales services.
• Contribute to daily store operations by maintaining luxury standards in front and back of house, supporting product levels and replenishment, inventory management, markdowns, and stockroom maintenance as needed.
• Follow company policies, guidelines, and procedures, and use visual techniques to maintain standards according to Burberry guidelines.
• Foster teamwork and a positive work climate.
• Build meaningful relationships with clients.
• Work by appointment to provide personalized service, build client relationships, promote loyalty, and encourage incremental purchases.
• Acquire new luxury clients to grow the individual and store client books with a commercial objective mindset.
• Drive client retention and volume of spend through regular contact and follow-up on sales and client requests.

Benefits

• Company-sponsored benefit programs.
• Commission earnings and discretionary bonuses may be included in total compensation, depending on the position.
• Short- and long-term incentive packages may be included in total compensation, depending on the position.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed