Client Advisor

Richemont•New York, NY

2d•$25 - $30•Onsite

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, and Richemont is dedicated to preserving their unique heritage and identity. Simultaneously, Richemont is committed to innovation and the creation of new products that align with the values of its Houses through continuous creativity. This role is based at Vacheron | Madison Ave and reports to the Boutique Director. The primary mission is to deliver a personalized, premium client experience by demonstrating expertise with curiosity and humility, fostering long-term client relationships, making clients feel valued, fulfilling their desires and aspirations, and ultimately turning them into brand ambassadors.

Requirements

College degree preferred.
2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
General knowledge and/or interest in timepiece movements.
Strong understanding of Customer Service needs and customer priorities.
Excellent computer skills.
Must be available to work retail hours including nights and weekends.

Nice To Haves

SAP exposure is a plus.
Additional language skills are a plus.

Responsibilities

Develop Client Relationship: Deliver an exceptional experience and unique in-store journey by providing a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, possessing solid product knowledge, and excelling in customer service at every touchpoint.
Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking.
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools and exploring follow-up opportunities.
Consistently achieve and ideally exceed the sales target, always following retail guidelines.
Master the key moments of the sales ceremony.
Ask the right questions to engage customers, listen to their needs, gather essential information to close sales, and ensure their return to the boutique.
Handle negotiations and objections with ease.
Assist and support after-sales clients in accordance with Maison values, acting as a referent and offering recommendations for an exceptional client experience.
Remain knowledgeable on industry news and competitors.
Act as a Maison ambassador: Communicate passionately about the Maison, demonstrating extensive knowledge of its values, codes, and history, and possess a strong capacity for storytelling that resonates with customers.
Offer a detailed description of Maison pieces/collections (including construction, materials, care, and design) to reinforce the Maison's uniqueness.
Demonstrate broad knowledge of Maison collections to promote the uniqueness of timepieces and adapt the approach to the customer.
Deliver daily boutique operations: Understand and comply with all security and operational policies and procedures of the Group, Maison, and boutique.
Assist with daily set-up and breakdown of the boutique, and communicate any maintenance issues.
Assist in the merchandising and daily maintenance of displays and back-stock.
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
Assist with special projects as needed (e.g., price changes, supporting back-office responsibilities, etc.).