Client Advisor

Burberry•Philadelphia, PA

1d•Onsite

About The Position

The Client Advisor builds relationships with new and existing Burberry clients, delivering a personalised, elevated experience while contributing to commercial success. Reporting to store management, the role inspires clients through passion for the brand, fashion and luxury products. The Client Advisor is an expert in client engagement and service, with strong knowledge of styling and selling. The position combines sales and service, client relationship development, product and styling expertise, and support for the daily operations and standards of the store. Success is measured through individual sales and commercial KPIs, service targets, new-client acquisition and retention, and monthly appointments.

Requirements

A proven track record of delivering sales and exceeding targets.
Previous experience in clientelling.
Strong interest in fashion, art and culture.
Strong product knowledge and a good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluency in the local language; English proficiency is desirable.
Confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated approach.
Detail-oriented and creative, with a passion for selling.
Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven and commercially minded.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency.
Knowledge of other languages.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Inspire clients through brand storytelling and passion, creating desire for and appreciation of Burberry.
Provide luxury service and demonstrate product, fashion and styling expertise.
Follow the client journey to elevate the in-store experience, from making a strong first impression and discovering client needs to advising, closing sales and maintaining relationships.
Follow up efficiently and deliver after-sales services.
Support daily store operations and maintain luxury standards in front and back of house, including product levels and replenishment, inventory management, markdowns and stockroom maintenance when required.
Follow company policies, guidelines and procedures.
Use visual techniques to maintain visual standards according to Burberry guidelines.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
Acquire new luxury clients and grow individual and store client books with a commercial mindset.
Drive client retention by maintaining volume and spend, contacting clients regularly and following up appropriately on sales and client requests.