Product Advisor IV - Alpharetta Spaces

Rivian•Alpharetta, GA

10d•Onsite

About The Position

As a Product Advisor IV, you will be an integral member of Rivian’s Field Sales organization, building relationships with prospective customers and growing the Rivian community. You will own the customer journey and ensure every touchpoint is personalized. Through in-person interactions, educational drives, phone, text, and email, you will educate and inspire customers about Rivian products and services. The role calls for a customer-first approach, passion for the brand, and the ability to thrive in ambiguous and changing environments with a flexible, solution-oriented mindset. The successful candidate is self-motivated and results-driven, and works to create memorable experiences that build brand loyalty, customer satisfaction, and conversion. In addition to sales and customer engagement, the role supports retail operations, events, team development, and the upkeep of the Rivian space.

Requirements

At least 21 years of age.
High school diploma, GED, or another recognized high school equivalency credential.
A proven track record in a high-velocity customer engagement cycle, from prospecting through closing, in a commission-based environment.
Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
Experience using CRM systems; Salesforce is preferred.
Strong written and verbal communication and collaboration skills.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
Ability and willingness to travel as needed to support events and new market launches.
Working knowledge of Microsoft programs (Word, Excel, PowerPoint, and Teams) and Google Workspace, and ability to learn new tools quickly.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or in the state of daily commute.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. The role is subject to continuous motor vehicle record monitoring.
Ability to obtain and maintain local sales licenses where applicable.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in technology and automotive.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multitask while maintaining exceptional quality of work.
Ability to work effectively both independently and as part of a team.
Excellent written and spoken English; additional languages are a plus.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Strong commitment to elevating the customer experience and delighting Rivian community members.
Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to understand written and spoken English and to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

4 or more years of experience in sales, retail, hospitality, or similar fields.
Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive.

Responsibilities

Consistently achieve or exceed monthly and quarterly targets and key performance indicators, including demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS.
Deliver an authentic, engaging, educational, and best-in-class customer experience aligned with Rivian’s values and culture.
Proactively engage, qualify, and support leads, following up throughout the customer journey to increase satisfaction, repeat business, and referrals.
Provide static and dynamic product demonstrations, ask open-ended questions to understand customer needs, and recommend suitable products and services.
Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories.
Build and manage a healthy customer pipeline through responsive service and positive, long-term relationships.
Host and support retail activations and experiential events that generate demand and connect with the Rivian community.
Gather and study customer feedback to identify and address pain points and opportunities for improvement.
Stay informed about automotive and EV competitors and trends to understand customer considerations, build product value, and address objections.
Share successful strategies, best practices, and feedback with teammates to foster learning and collaboration.
Resolve customer escalations promptly and route outstanding issues to the appropriate teams.
Communicate business trends and data to leadership and recommend areas of opportunity.
Support and motivate team members by providing clear direction and feedback, and coach for exceptional customer service.
Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
Perform day-to-day operational duties, including back-of-house upkeep, food and beverage support, shipping and receiving, general space upkeep, cleaning, visual displays, and event support.
Follow the operational framework, best practices, and playbooks to provide a strong experience for community members and teammates.
Take on additional projects, duties, and assignments as required or requested by commercial leadership.