Product Advisor

Vizient•Chicago, IL

10d•$68,500 - $116,300

About The Position

The Product Advisor supports clients in onboarding, engagement, and adoption of CDB products, working in collaboration with internal teams. The role provides analytical product support by resolving inquiries, monitoring trends, and escalating issues. It also helps clients understand CDB functionality, content, and utilization; manages client access; and provides timely support to foster a positive client experience. The Product Advisor develops and maintains training resources such as user guides, one-pagers, and frequently asked questions, and delivers virtual training sessions, individual consultations, and webinars. The role monitors healthcare industry trends and incorporates relevant insights into client education and product guidance. In partnership with cross-functional teams, the Product Advisor identifies opportunities to improve product adoption, client engagement, and value realization.

Responsibilities

Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
Provide analytical product support by resolving inquiries, monitoring trends, and escalating issues.
Address client questions regarding CDB functionality, content, and utilization.
Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
Manage client access and provide timely product support to ensure a positive client experience.
Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.