Product Support Advisor

Sysco•Selma, CA

About The Position

The Product Support Advisor supports the operating company (OpCo) in achieving company goals, including high-end customer order fulfillment and managing inventory to the lowest possible DSO. The role manages and supports the implementation of corporate category strategies and initiatives within the OpCo, and supports sales staff with product assortment updates, informational inquiries, and product cutting and training sessions. The advisor drives required category initiatives and assortment in line with corporate requirements, executes recommended assortment changes, and supports positive local supplier relationships. The position works across sales, planning, suppliers, brokers, customer service, and Revenue Management to oversee assigned categories, supplier relationships, assortment, pricing, earned income programs, inventory depletion, promotions, and product initiatives. The role also provides category information and guidance to the sales organization and supports Sysco Brand sales.

Requirements

Bachelor's degree or an equivalent combination of education and experience sufficient to perform the essential job functions.
At least 3 years of experience.
Experience working in a retail, wholesale, or distribution environment.
Ability to manage conflict and reach quick resolution using facts and dialogue.
Ability to multitask in a fast-paced environment.
Ability to drive positive merchandising change.
Ability to work with all organizational levels and collaborate with dotted-line reporting.
Ability to collaborate and facilitate timely communication.
Ability to work cross-functionally.
Proactive attitude and ability to highlight and address issues as they arise.
Strong written and verbal communication skills.
Strong organizational and planning skills.
Ability to execute all Merchandising standard processes.
Strong supplier negotiation skills and ability to form professional working relationships with suppliers and brokers.
Strong Excel skills.
Currently authorized to work in the United States.

Responsibilities

Execute Category Management and other initiatives within assigned categories.
Support category success and corporate core suppliers.
Communicate with planners, suppliers, brokers, the sales team, and customer service.
Manage and promote local assortment within assigned categories to achieve company goals.
Manage local supplier and broker relationships.
Provide input, support, and guidance to OpCo Sales Specialists.
Facilitate corporate assortment training at the OpCo as required.
Conduct local supplier reviews and negotiations using corporate best business practices.
Negotiate and secure supplier-funded customer deviated pricing.
Facilitate negotiations and management of local Earned Income programs.
Manage and review company Earned Income components.
Work with supplier Category Captains or Advisors for focus categories as required.
Support inventory depletion by identifying items to be discontinued and assisting with supplier negotiations to return products.
Drive results on focus categories and support promotional activities and selling events.
Serve as the direct line of contact for local sales and communicate with and assist Sales on issues.
Create new items and vendors.
Drive increased Sysco Brand sales.
Manage category equities and market pricing to support pricing integrity in conjunction with the Revenue Management team.
Collaborate with and review Sales and GP results of Market Cost Price changes with the Revenue Management team.
Provide market commodity and industry news and updates to the sales organization.