Product Support Advisor - Food Manufacturing
About The Position
The Product Support Advisor supports the Buckhead | Newport Meat & Seafood merchandising departments by driving local category initiatives and maintaining communication across vendors, sales, and merchandising. The role focuses on order fulfillment, code management, inventory oversight, and proactive sales support. It serves as a first point of contact for B|N Sales and USBL merchandising questions, backs up the Merchandising team, and contributes to product assortment updates, promotional execution, category transitions, master data management, and product standardization. This is a full-time, onsite role at Buckhead in Hampshire, Illinois, with travel of 5% or as needed. The advisor works with vendors, suppliers, brokers, sales, and merchandising colleagues to support category initiatives, product transitions, data accuracy, inventory management, and local marketing efforts.
Requirements
- Strong Excel skills are preferred.
- Ability to manage conflict and communicate clearly across departments.
- Proactive, solution-oriented approach to identifying and resolving issues.
- Ability to adapt to change and work cross-functionally.
- Knowledge of merchandising systems and category transitions.
- Strong organizational and time management skills.
- Experience with foodservice, retail, or distribution environments is preferred.
Nice To Haves
- Strong Excel skills.
- Experience with foodservice, retail, or distribution environments.
Responsibilities
- Serve as a point of contact for key vendors and suppliers, and communicate vendor-related issues with Merchandisers, Suppliers, Brokers, and Sales.
- Assist local Sales with merchandising issues and questions about product availability, pack changes, substitutions, pricing, and other product matters.
- Manage broker relationships and support supplier negotiations when needed.
- Drive local category initiatives and support merchandising transitions and promotional activities.
- Support implementation of national and local merchandising strategies.
- Facilitate category training with Merchandisers and serve as a subject matter expert on USBL-related questions.
- Participate in earned income programs and local marketing efforts.
- Support MPC and Code/SUPC creation in accordance with B|N Master Data guidelines.
- Standardize and maintain accurate item descriptions across B|N Region systems.
- Assist Merchandisers with code setup and transitions.
- Manage freeze-by reports and 270+ sales/inventory tracking, communicating proactively to support depletion.
- Identify aging or slow-moving inventory and coordinate returns or sales strategies with vendors.
- Back up the Merchandiser and maintain familiarity with vendors and categories under Merchandising.
- Participate in Regional Merchandising Department/Market Calls, Commodity Calls, Broker & Supplier Reviews, and Performance Reviews.
Benefits
- Sysco benefits are referenced, with details available at SyscoBenefits.com; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
