Senior Product Support Advisor

Fiserv•Alpharetta, GA

1d•$100,000 - $162,000•Onsite

About The Position

The Bank of America Product Support Advisor aligns with specific Fiserv product families and works with established Bank of America Product Manager counterparts on end-to-end product lifecycle activities. The primary focus is day-to-day and strategic support of the Clover product, with possible support for other products. The role helps ensure products are successfully introduced and adopted throughout their lifecycle, contributing to an expanded product offering for bank clients, increased revenue opportunities, and client satisfaction. This is an on-site role Monday through Friday. In-person collaboration is considered essential to onboarding and productivity. The role requires use of a computer and audio equipment, and approximately 15% off-site or inter-office travel is expected. Candidates must already have valid, unrestricted U.S. work authorization; sponsorship is not available.

Requirements

At least 5 years of experience working with merchant payments, point-of-sale solutions, or financial technology products in a client-facing or partner-facing environment.
At least 5 years of cross-functional experience with product, operations, commercialization, and client relationship teams delivering product enhancements and new product capabilities.
Experience presenting product requirements, product updates, performance insights, and recommendations to cross-functional stakeholders and senior leaders.
Extensive knowledge of merchant payments and point-of-sale solutions or comparable payment platforms.
Bachelor’s degree in a related field or equivalent combination of education and/or related experience.
Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

Experience with the Clover platform is strongly preferred.
Direct experience supporting the Clover platform or other Fiserv Merchant solutions.
Experience supporting large financial institution partners.
Experience delivering product training or education to internal teams, partners, or clients, and creating reference materials.
Experience in merchant acquiring.
Ability to analyze and solve complex problems or drive solutioning.

Responsibilities

Act as the primary liaison between internal teams, Bank of America stakeholders, and technical resources to drive product enhancements, feature delivery, operational readiness, and issue resolution.
Serve as the subject matter expert for Clover hardware, software, SaaS solutions, and value-added services.
Build partnerships with the bank and internal product and operational teams as a trusted advisor to support execution and delivery of product needs and value-added services.
Expand product knowledge, adoption, and engagement among the bank’s product, relationship, and sales teams, as well as dedicated Fiserv support teams.
Present product requirements, updates, performance insights, and recommendations to cross-functional stakeholders and senior leaders.
Support cross-functional project execution and product-related workstreams.
Engage with bank sales and relationship teams on opportunity assessments and sales support.
Advocate internally for Bank of America and its clients regarding product enhancements, issue resolution, and escalations.
Communicate regular product roadmap updates.
Identify processes required for implementation within the product or operations due to the bank relationship.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth through training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Annual incentive opportunity for eligible associates, potentially delivered as cash bonus and equity awards.