Senior Product Support Advisor

Fiserv•Alpharetta, GA

1d•Onsite

About The Position

The Bank of America Product Support Advisor supports specific Fiserv product families and partners with established Bank of America Product Managers on end-to-end product lifecycle activities. The primary focus is day-to-day and strategic support of the Clover product, with possible support for other products. The role helps ensure successful product introductions and adoption throughout the product lifecycle, contributing to expanded product offerings for bank clients, increased revenue opportunities, and client satisfaction. The advisor serves as a liaison among Fiserv teams, Bank of America stakeholders, and technical resources; acts as a Clover subject matter expert across hardware, software, SaaS solutions, and value-added services; and supports product enhancements, feature delivery, operational readiness, issue resolution, and implementation processes. The role also contributes to product knowledge, adoption, and engagement across bank and Fiserv teams, supports sales and project work, and communicates product roadmaps and performance insights. This is an on-site role, Monday through Friday, with approximately 15% travel to off-site locations or other offices. The role requires use of a computer and audio equipment. Candidates must already have valid, unrestricted U.S. work authorization; sponsorship is not available. The role is not eligible to be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

At least 5 years of experience working with merchant payments, point-of-sale solutions, or financial technology products in a client-facing or partner-facing environment.
At least 5 years of experience working cross-functionally with product, operations, commercialization, and client relationship teams to deliver product enhancements and new capabilities.
Experience presenting product requirements, product updates, performance insights, and recommendations to cross-functional stakeholders and senior leaders.
Extensive knowledge of merchant payments and point-of-sale solutions, or comparable payment platforms.
A bachelor’s degree in a related field or an equivalent combination of education and/or related experience.
Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered.

Nice To Haves

Experience with the Clover platform is strongly preferred.
Direct experience supporting Clover or other Fiserv Merchant solutions.
Experience supporting large financial institution partners.
Experience delivering product training or education to internal teams, partners, or clients and creating reference materials.
Experience in merchant acquiring.
Ability to analyze and solve complex problems or drive solutioning.

Responsibilities

Act as the primary liaison between internal teams, Bank of America stakeholders, and technical resources to drive product enhancements, feature delivery, operational readiness, and issue resolution.
Serve as the subject matter expert for Clover hardware, software, SaaS solutions, and value-added services.
Build partnerships with the bank and internal product and operational teams to support smooth execution and delivery of product needs and value-added services.
Expand product knowledge, adoption, and engagement among the bank’s product, relationship, and sales teams, as well as dedicated Fiserv support teams.
Present product requirements, updates, performance insights, and recommendations to cross-functional stakeholders and senior leaders.
Support cross-functional project execution and product-related workstreams.
Engage bank sales and relationship teams in opportunity assessments and sales support.
Advocate internally for Bank of America and its clients on product enhancements, issue resolutions, and escalations.
Communicate regular product roadmap updates.
Identify processes needed for implementation within the product or operations given the bank relationship.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth through training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.