Product Advisor

Vizient•Chicago, IL

About The Position

The Product Advisor supports client onboarding, engagement, and adoption of CDB. The role provides analytical product support, resolves client inquiries, monitors trends, and escalates issues. It also develops and delivers educational resources and training, manages client access, and collaborates with internal teams to improve product adoption, engagement, and value realization. The position incorporates relevant healthcare industry insights into client education and product guidance.

Responsibilities

Support client onboarding, engagement, and product adoption in collaboration with internal teams.
Provide analytical product support by resolving inquiries, monitoring trends, and escalating issues.
Address client questions about CDB functionality, content, and utilization.
Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and use of CDB functionality.
Manage client access and provide timely product support.
Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
Collaborate with cross-functional teams to identify opportunities to improve product adoption, client engagement, and value realization.