Product Specialist Advisor

Camping World • Cedar Falls, IA

5d

About The Position

Camping World is seeking a Product Specialist Advisor to work directly with customers to determine specialized product needs and services and provide price estimates for designated installations before appointments are scheduled. The role is part of the sales team and works collaboratively with the service team to support high customer satisfaction. The position includes customer service, installation coordination, parts monitoring, and maintaining a safe and clean work area. Associates may be cross-trained to perform other duties as necessary.

Requirements

• High school diploma or GED equivalent preferred.
• At least one year of sales experience preferred.
• At least one year of previous RV or camping product experience preferred, but not required.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow-up skills required.
• Valid driver's license required.
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
• Periods of standing, stooping, crawling, and bending.

Nice To Haves

• High school diploma or GED equivalent.
• At least one year of sales experience.
• At least one year of previous RV or camping product experience.
• Knowledge of Service Department procedures and policies.

Responsibilities

• Interact daily with customers to promote specialized products and installations.
• Review each job for proper sizing, colors, and placement before scheduling installation.
• Maintain and update prepayment logs and keep customers informed about work progress.
• Schedule installation appointments with designated service staff.
• Monitor daily parts traffic and receive parts for installations.
• Inspect vehicles to ensure the proper parts are ordered.
• Provide excellent overall customer service.
• Maintain a safe and clean work area for customers and coworkers.
• May cross-train to perform other duties as necessary.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave, if eligibility is met
• Tuition reimbursement, if eligibility is met
• On-the-job training opportunities
• Comprehensive benefits for full-time associates, including medical, dental, and vision coverage
• Dental and vision coverage access for part-time associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED