Retail Store Assistant Sales Manager (Boulder, CO)

Avocado Mattress•Boulder, CO

2d•Onsite

About The Position

Avocado is seeking a Retail Brand Experience Assistant Store Manager to work onsite at its Boulder, Colorado location. This is an hourly, non-exempt role with a pay range of $23.00–$26.75 per hour and the potential for a monthly bonus. The assistant manager assumes management duties when the store manager is absent and helps lead the team by delivering an exceptional guest experience, coaching employees, supporting sales goals, and ensuring staff are knowledgeable about products and processes. The role supports store operations, employee scheduling and development, quality assurance, inventory, facilities, and customer issue resolution. It also includes representing the store at community events and conducting digital sales and customer service through chats, phone calls, and virtual appointments. The position requires prolonged time on your feet and the ability to lift up to 200 pounds using lifting aids or equipment.

Requirements

At least 1 year of retail or equivalent experience.
Comfort taking phone and video appointments.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repetitive motions that may involve the wrists, hands, and fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to operate a computer and office machines such as printers and tablets.
Frequent communication with team members to provide task-status updates.
A team-oriented approach to completing tasks, meeting goals, and managing projects.
Interest in ongoing self-improvement and professional development.
Passion for healthy living, environmental awareness, and social responsibility.

Nice To Haves

Store management or assistant management experience, such as keyholder experience.
Experience managing and training store employees.
Proficiency with Mac and Google Suite.
Experience working for a brand with values similar to Avocado’s.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Assume management duties when the store manager is absent.
Lead by example to cultivate an exceptional guest experience and provide regular in-the-moment coaching and feedback.
Train the team and ensure employees are knowledgeable about products and processes.
Lead by example in meeting sales goals and KPIs/OKRs.
Collaborate with store managers on performance reviews and employee improvement.
Monitor quality assurance and create and maintain standard operating procedures.
Suggest ways to improve operations, efficiency, and service.
Assist with managing employee schedules, hours, and vacations.
Participate in company initiatives and concept projects.
Help guests resolve customer experience issues and provide exceptional customer service.
Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
Help manage the atmosphere of the Experience Center.
Attend community events and meetings as needed to represent the store and Avocado brand.
Assist with managing sellable-product inventory across all channels.
Promote the brand’s values and retail experience in the community.
Help maintain the condition of the retail and office space and follow up on repair or maintenance needs.
Limit product and peripheral shrink.
Conduct digital sales and service through chats, phones, and virtual appointments.
Respond to customer questions and requests involving product information, order updates, issue resolution, and escalations.