Retail Store Assistant Sales Manager (Boulder, CO)

Avocado Green Brands•Boulder, CO

4d•$23 - $27•Onsite

About The Position

Avocado is seeking a Retail Brand Experience Assistant Store Manager for its on-site Experience Center in Boulder, Colorado. This hourly, non-exempt role supports store operations and assumes management duties when the Store Manager is absent. The Assistant Store Manager leads by example, supports the team in delivering an exceptional guest experience, and contributes to sales, service, inventory, and operational goals. The position also includes digital customer service through chats, phone calls, and virtual appointments. The stated pay range is $23.00–$26.75 per hour, with the potential for a monthly bonus.

Requirements

At least 1 year of retail or equivalent experience.
Comfort taking phone and video appointments.
Ability to contribute actively as a team player to complete tasks, meet goals, and manage projects.
Entrepreneurial spirit and interest in elevating the specific location.
Desire for ongoing self-improvement and professional development.
Passion for the brand’s values of healthy living, environmental awareness, and social responsibility.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repetitive motions involving the wrists, hands, and/or fingers, including repeated reaching or bending.
Ability to move objects weighing up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to operate a computer and office machines such as printers and tablets.
Ability to communicate frequently with team members about task status.

Nice To Haves

Store management or assistant management experience, such as keyholder experience.
Experience managing and training store employees.
Proficiency with Mac and Google Suite.
Experience working for a brand with values similar to healthy living, environmental awareness, and social responsibility.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Assume management duties when the Store Manager is absent.
Lead by example to provide an exceptional guest experience, work alongside the team, and deliver in-the-moment coaching and regular feedback.
Train the team and ensure employees understand products and processes.
Lead by example in achieving sales goals and KPIs/OKRs.
Collaborate with Store Managers on ongoing employee evaluation and preparation and administration of performance reviews.
Monitor quality assurance and create and maintain standard operating procedures.
Suggest improvements to operations, efficiency, and service.
Assist with managing employee schedules, hours, and vacations.
Participate in company initiatives and concept projects.
Help guests resolve customer experience issues and provide exceptional customer service.
Collaborate with customer experience, production, and logistics teams to maintain a low return rate.
Help manage the atmosphere of the Experience Center and represent the store and Avocado brand at community events and meetings when needed.
Assist with managing sellable product inventory across channels.
Champion the brand’s values and promote the retail experience in the community.
Help maintain the condition of the retail and office space, and ensure store operations are working properly by following up on repairs and maintenance services.
Limit product and peripheral shrink.
Conduct digital sales and service through chats, phone calls, and virtual appointments.
Respond to customer questions and requests involving product information, order updates, issue resolution, and escalations.