Roark Retail Assistant Store Manager- Boulder

Archipelago Companies•Boulder, CO

3d•Onsite

About The Position

Roark is seeking an Assistant Store Manager to partner with and support the Store Manager in all aspects of store business operations. The Assistant Store Manager helps manage the guest experience, operations, customer flow, staff, and floor inventory, while leading the floor team in providing welcoming, attentive, and helpful customer service. The role calls for leading by example, solving problems creatively, taking an entrepreneurial approach, and holding oneself and the team accountable for a successful store environment. The Assistant Store Manager supports sales and business results, store financial plans, product flow, visual merchandising, point-of-sale procedures, and daily operations. They also partner with the Store Manager on recruiting, hiring, training, scheduling, coaching, and staff development. The role includes supporting store events and local collaborations, and helping improve the store’s sales and customer-service approach. The posting describes an hourly compensation range of $24.00–$27.00, based on experience, with benefits.

Requirements

Ability to lead by example, solve problems creatively, and take an entrepreneurial approach.
Ability to support store sales, operations, and financial goals.
Ability to provide strong customer service and help customers select products based on their needs.
Ability to supervise, motivate, coach, train, and develop store staff.
Ability to execute store operations, including product flow, restocking, cashwrap, POS, and inventory-related tasks.

Responsibilities

Partner with and support the Store Manager in store business operations, guest experience, operations, customer flow, staff, and floor inventory.
Assist the Store Manager in growing revenue through sales, a premium guest experience, employee relations, and operations aligned with Roark culture and retail operating principles.
Support the Store Manager in meeting or exceeding the financial plan, including revenue, payroll budget, and overall store P&L.
Manage and execute product flow, restocking, back-of-house operations, supply needs, and daily store maintenance as directed by the Store Manager.
Uphold visual merchandising directives and maintain visual standards and brand image daily.
Develop product expertise, understand customer needs, and guide customers toward suitable product selections.
Oversee cashwrap and POS procedures, including accurately reconciling tills and processing returns, exchanges, gift cards, and discounts.
Partner with the Store Manager in supervising the team, including recruiting, hiring, training, and career development.
Support the Typical Week structure and facilitate daily scheduling and zoning.
Motivate and inspire staff to approach the sales floor with enthusiasm and outgoing energy.
Lead by example and maintain a credible, confident leadership presence.
Share product and customer-care knowledge with staff; coach and provide feedback on product and selling techniques.
Assist with staff performance check-ins according to the corporate calendar.
Develop talent by training and mentoring team members.
Collaborate on, promote, and attend store events unless otherwise approved by the manager.
Seek local collaborations with relevant brands, artists, musicians, and athletes to promote the flagship location.
Help the Store Manager lead the sales team in providing excellent customer service that builds customer loyalty and community.
Contribute ongoing practical and process improvements to the sales and customer-service approach.