Retail Store - Sales Associate (Boulder, CO)

Avocado Mattress•Boulder, CO

1d•Onsite

About The Position

Avocado Green Brands is hiring a full-time, hourly, non-exempt Retail Brand Experience Associate to work on-site in Boulder, Colorado. The role combines in-person retail sales and digital customer support. The associate works independently and with the team to meet sales targets and KPIs, maintain product expertise, deliver an exceptional customer experience, and share customer feedback with internal teams to help improve products and services. The position pays $19.00–$22.38 per hour, with the opportunity for a monthly bonus. The associate conducts sales in person and through chats, phone calls, and virtual appointments; follows up with customers through a CRM; helps manage customer email responses; maintains the sales floor and back-stock areas; and assists with events and community programs. The position requires a flexible schedule, including weekends and holidays, regular and predictable attendance, prolonged standing or sitting, repeated movements, computer use, and the ability to lift up to 200 pounds using lifting aids or equipment. Avocado offers medical, dental, and vision coverage, employer-paid life insurance, a 401(k) with employer match, PTO, volunteer days, an employee product discount, an annual bonus plan, training and tools, wellness apps, referral bonuses, and opportunities for growth. The company describes its mission as increasing access to sustainable and clean products and emphasizes a fun, collaborative, inclusive workplace.

Requirements

Must be comfortable taking phone and video appointments.
Must have a flexible schedule, including weekends and holidays.
Regular and predictable attendance.
Ability to remain stationary, often standing or sitting, for prolonged periods.
Ability to perform repeated motions that may involve the wrists, hands, and fingers, including repeated reaching or bending.
Ability to move objects up to 50 pounds in all directions.
Ability to lift up to 200 pounds using lifting aids and/or equipment.
Ability to constantly operate a computer and other office machines, such as printers and tablets.
Ability to communicate frequently with team members about task status.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform such as TalkDesk, Intercom, or Kustomer.
Experience tracking KPIs or sales goals.
Mac and Google Suite proficiency.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Work independently and with the team to meet and exceed sales targets and KPIs.
Maintain product knowledge and stay current on products and procedures.
Use a customer-centered approach to achieve sales goals and deliver an exceptional customer experience.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Help guests resolve customer experience issues.
Record and share recurring customer feedback and insights with internal teams, including technology, marketing, design, and product teams.
Collaborate with customer experience, production, and logistics teams to help maintain a low return rate.
Perform other duties as assigned.
Conduct daily in-person sales activities, including sales through chats, phones, and virtual appointments.
Keep the sales floor, windows, displays, and back-stock areas clean, organized, and visually appealing.
Assist with planning and executing events and community programs.
Suggest ways to improve area operations, efficiency, and service.
Follow up with customers through the CRM platform and serve as a resource to them.
Help manage the daily workload of responding to customer emails.