Retail Manager Jobs

About The Position

Requirements

• At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience is preferred.
• Bachelor’s degree or equivalent relevant work experience.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
• Extensive experience with P&L, POS, and CRM software.
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
• Ability to operate large, high-performance vehicles and conduct customer demonstration drives.
• Valid driver’s license in the state of residence or the state commuted to daily, with an exceptional driving record; if the license is not in the appropriate state, must be eligible to obtain one within the first 60 days of employment.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. Subject to continuous motor vehicle record monitoring.
• Ability to obtain and maintain local sales licenses if applicable in the state.
• Ability to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
• Ability to perform physical tasks that may include sitting for 2 or more hours at a time; standing for 8 or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands to grasp and use tools, enter data, write communications, and call customers or internal partners.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Excellent written and verbal English-language skills.
• Strong analytical skills and proficiency in using sales data and metrics.
• Results-driven approach focused on achieving and exceeding sales targets.
• Ability to build and maintain relationships, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment.
• Strong verbal and written communication skills.
• Skilled use of project management tools and experience creating memos and presentations.

Nice To Haves

• Experience in retail, sales, hospitality, or similar fields.
• Experience in a direct-to-consumer business model and/or commission-based sales organization.
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
• Additional language skills.
• Familiarity with Confluence, Smartsheet, and Microsoft Office or Google Workspace.

Responsibilities

• Ensure a best-in-class, authentic, engaging, and educational customer experience aligned with Rivian’s values and culture.
• Drive sales performance and execute strategic initiatives across assigned locations to achieve revenue targets and market-share growth.
• Own, track, and deliver on KPIs, aligning the team with company-wide objectives and driving location and employee performance.
• Oversee every stage of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
• Partner with Service, Vehicle Operations, and other departments to analyze operations and recommend changes that improve efficiency and reduce operating expenses.
• Optimize staffing to meet customer demand by designing efficient schedules and shift patterns.
• Collaborate cross-functionally to plan and execute activations, events, and strategies that support brand awareness, traffic, product education, lead and demand generation, retention, and conversion.
• Manage operations in alignment with the financial plan, including the revenue plan, payroll budget, and store P&L.
• Ensure accurate document execution to prevent errors and safeguard revenue.
• Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) plan participation, subject to eligibility requirements
• Employee Stock Purchase Program participation, subject to eligibility requirements
• Bonus payments based on site or regional performance, subject to plan terms and conditions
• Equity awards