Copy of Brand Manager
About The Position
The Brand Manager leads day-to-day brand support and execution for assigned client accounts, translating client priorities into coordinated operational plans and consistent program delivery. The role connects client contacts, internal support teams, and field operations; identifies opportunities and challenges; and drives solutions that support client satisfaction and business results. The Brand Manager also develops team members, strengthens client partnerships, and reinforces TruX’s culture of servant leadership and people helping people grow. The position oversees brand operations, client communications, program execution, reporting, deliverables, and timelines. It includes leading and developing Brand Partnership Coordinators and other assigned team members, monitoring brand performance and operational trends, and communicating performance, risks, resource needs, and escalated issues to leadership. The position is primarily office-based, with collaboration across corporate teams, field operations, and client locations, and travel as required to support client relationships and program operations.
Requirements
- At least 3 years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.
- Experience managing team workloads, monitoring performance, improving processes, and resolving operational challenges.
- Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.
- Ability to exercise sound judgment, manage competing priorities, and address escalated issues.
- Strong client relationship management and operational leadership skills.
- Ability to anticipate client needs and proactively develop solutions.
- Strong communication, presentation, negotiation, and problem-solving skills.
- Ability to translate client requirements into actionable plans and measurable deliverables.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Ability to coach and develop employees while maintaining accountability for results.
- Proficiency in Microsoft Office, reporting tools, and project management systems.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive client and business information.
Nice To Haves
- At least 1 year of supervisory or team leadership experience.
- Associate or bachelor’s degree; equivalent relevant professional experience may be considered in lieu of a degree.
- Experience with operational reporting, performance metrics, and resource planning.
Responsibilities
- Lead day-to-day brand operations and translate client expectations and business priorities into actionable plans, deliverables, and team responsibilities.
- Serve as a primary operational point of contact for assigned client relationships, maintaining regular communication and addressing service needs and concerns.
- Partner with the Director of Brand Partnership, Sr. Manager of Client Partnerships, and field operations to coordinate program execution, oversee field shift reporting, and resolve operational challenges.
- Identify client needs, operational gaps, and opportunities for improvement; develop recommendations and coordinate solutions.
- Oversee brand reporting, deliverables, timelines, and communication to ensure accuracy, responsiveness, and consistent service delivery.
- Lead, coach, and develop Brand Partnership Coordinators and other assigned team members through clear expectations, feedback, and professional development.
- Monitor brand performance, client feedback, and operational trends; recommend and implement improvements to strengthen service quality and program results.
- Communicate brand performance, risks, resource needs, and escalated issues to leadership while ensuring alignment with company policies, client requirements, and established procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
