Copy of Case Manager

Casa Esperanza • Boston, MA

2d • $25 - $26 • Onsite

About The Position

The Case Manager provides comprehensive case management and care coordination services for patients and their children enrolled in the LyN Residential Treatment Program. The role supports patients in achieving treatment and recovery goals by coordinating medical, behavioral health, social services, legal, and community resources, ensuring continuity of care, and promoting Casa Esperanza’s mission and values.

The position is onsite, Monday through Friday, from 8:00 a.m. to 4:00 p.m., and reports to the Clinical Supervisor. Compensation is $25–$26 per hour. Employment offers are contingent on proof of required COVID-19 vaccination, with exemptions available for qualifying medical issues or sincerely held religious beliefs.

Requirements

• Ability to work as a team member and independently.
• Knowledge of the substance use field, including the AA/NA 12-step philosophy.
• Strong crisis management and intervention skills.
• Knowledge of appropriate community resources.
• Strong verbal and written communication skills.
• Ability to communicate professionally with clients and referral sources.
• Strong interpersonal and customer service skills.
• Knowledge of computer software, including Microsoft Word and Excel.
• Valid Massachusetts Driver’s License.
• Ability to meet the physical and training requirements of the position.
• Experience advocating for children and families.
• Experience with homelessness, mental illness, domestic violence, HIV/AIDS, and child case management.
• Two years of experience working in social services with a substance abuse population.
• Certified Alcohol and Drug Counselor or Certified Alcohol Counselor credential, or willingness to obtain it within one year of hire.
• Bilingual Spanish/English proficiency and intimate knowledge of related cultural, social, economic, health, and substance abuse factors.
• CPR certification.

Nice To Haves

• Experience with motivational interviewing and trauma-informed care.

Responsibilities

• Provide ongoing case management and care coordination for patients and their children.
• Develop and monitor patient-centered service plans in collaboration with the multidisciplinary treatment team.
• Coordinate medical, behavioral health, dental, psychiatric, and specialty appointments, transportation, and medication refills.
• Collaborate with internal departments and external providers to ensure timely access to services.
• Manage DCF-related responsibilities, including communication, reunification planning, toxicology reporting, child visitation, and collateral contacts.
• Coordinate referrals to community resources, including housing, DTA, WIC, employment, childcare, parenting services, domestic violence resources, and aftercare support.
• Assist patients in meeting legal obligations, including court, probation, parole, and other required appointments.
• Facilitate psychoeducational and recovery-focused groups.
• Participate in multidisciplinary team meetings, case conferences, supervision, and treatment planning.
• Maintain accurate and timely documentation in the electronic health record, including progress notes, discharge planning, and case closure documentation.
• Provide crisis intervention, patient advocacy, and problem-solving to address barriers to treatment and recovery.
• Maintain confidentiality and comply with agency, state, and federal regulations.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer matching up to 6% of annual salary after one year of service
• 12 paid holidays per year plus one floating holiday
• Paid time off: 18 days in year one, 20.5 days in year two, and 23 days in year five
• 10 paid sick days per year
• Long- and short-term disability
• Company-paid life insurance
• Health insurance, including medical, dental, and vision
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Account and Dependent Care Account (FSA/DCA)
• ComPsych Guidance Resources Employee Assistance Program
• Educational opportunities
• Tuition remission
• Employee Ticket at Work discounts for entertainment, travel, movies, and other offerings
• Career advancement opportunities
• Increased salary for credentials

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed